A domain consists or a word (yourcompany) followed by a generic top level domain (gTLD) which currently is .com (commercial), .net (network), .gov (government), .edu (4 year educational institution), and .mil (military). The combination of the word plus gTLD can be at MOST 63 characters including the period. The preceding www is not part of the domain name. This is called the machine name. So when doing a search, leave this part off.

Your domain name means everything. The better it is, the easier people will remember it. How relevant the name is to your company depends on your marketing budget. Advertising a bookstore called, "Amazon.Com" until it becomes a household name cost millions of dollars. If you’re not that rich, then it’s best to have us register a name like bookstores.com (if it’s available). Try to keep it as short as possible as people don’t like typing long domain names especially when sending a lot of email. Also try to avoid using punctuation such as a dash (-) or underscore (_). If someone leaves it out, they may visit your competition.

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Hosting a site means placing your web content on a high-speed server that is accessible to the entire Internet. When someone types in your domain name, a web page will appear. Interweb Interactive puts your web documents on our web servers, sets up your email addresses on an email server, and configures your domain name service on a DNS server. Once this process is done your web site and email is accessible to the world over the Internet.

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Your domain name can be a maximum of 63 characters including the gTLD (i..e. .com). A simple way to determine the length is to add 4 to the number of characters in the name you would like (not counting www.). For example, yourpage is 8 characters plus 4 for the gTLD so yourpage.net equals 12 characters total.

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Simply go to http://control.interwebnewmedia.com, login to the control panel with your username and password and click Domain Register and then Register Domain or call us at (214) 741-IWEB.

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There are two ways to do this. You may go to the existing domain name registrar (the place you originally registered the domain name) and update the DNS server settings. Once you do this, the changes will take place within 48 hours. Interweb's name servers are as follows:

Primary DNS: ns1.Interweb-services.com
Secondary DNS: ns2.Interweb-services.com

The second way is to make a Registrar Transfer Request. This is where you transfer the original registrar to ours. If you prefer to do this, we will be happy to do this for you. Please call us at (214) 741-IWEB to initiate this process.

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If you subscribe to the E-Commerce plan, view your Deluxe stats by opening your web browser and in the address bar type http://stats.yourpage.net:2396. Enter the username and password that was assigned to you. Web statistics are updated once per night.

For all other plans, log in to your control panel at http://control.interwebnetworks.com with your username and password and click the Stats link.

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There are a few configurations you will have to do in order to retrieve your email. We recommend using Outlook Express version 5 or higher because it allows you to pull mail from more than one Internet Service Provider (ISP).

Click Here to set up email in Outlook
Click Here to set up email in Outlook Express 5 or higher
Click Here to set up email in Netscape Mail 7 or higher
Click Here to set up email in Eudora
Click Here to set up email in Microsoft Entourage for Mac OS

*Note Clicking on the links above will download a PDF Document. If you do not have Adobe Acrobat Reader, please Click Here to download it.

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Your username should be between 4 and 32 characters. The username is the portion of the email address preceding the @ symbol.

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You try to send an e-mail and you get a message that looks similar to:

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'recipient@test.com'. Subject 'test', Account: 'mail', Server: 'mail', Protocol: SMTP, Server Response: '550 <recipient@test.com>... Relaying denied', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

Our mail servers check to make sure you have been authenticated as a user before it allows you to send mail through it. Within your email program, there is usually a setting near the Outgoing Server information that states, "My Server requires authentication" Make sure that this is checked before you try sending mail again.

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If you are an administrator, go to http://mailadmin.interwebnetworks.com and login with your regular email address and password, then click on Mailboxes and new. Then type the username and password, click Next and then Finish. The username is the part of the email before the @ symbol. i.e. the username jsmith@yourpage.net would be jsmith. Make sure the username is lowercase and remember the password is case sensitive. Once the mailbox has been created, you may enableforwarding and/or auto-responders.

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Using your existing email address and password, log in to http://mailadmin.interwebnetworks.com and click Edit next to the email address you would like have forwarded. Click the Mailbox tab and place a checkmark next to "Redirect mail to." Then enter the FULL email address that you want the email forwarded to. Click “Update!” when done. You may also setup forwarding on your own mailbox from Webmail located at http://webmail.interwebnetworks.com.

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Using your existing email address and password, log in to your Webmail at http://webmail.interwebnetworks.com and click Options at the top and the Auto Response. Check "Autoresponse Enabled" The text you type in the box below is the messages that will be sent to any user sending email to this address. Click "Update!" when done.

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Checking email on the web is very easy. Simply go to http://webmail.interwebnetworks.com. This page will ask for a username and password. The username is simply your email address along with the password you assigned when you setup the mailboxes. Then click Log In and browse your email.

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You can use a number of HTML editors to make changes to your page.

The steps to make changes are:

There are a variety of editors you can use. These include:

For more information on transferring files, read our FTP FAQ.

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Transferring files from your computer to our servers and back involves using File Transfer Protocol (FTP). One of the best FTP tools we use for the PC is WSFTP Pro. Mac users can use Fetch, which should already be on the system.

Use your preferred ftp program and enter the following account information:

Hostname: www.yourdomain.com
Username: Username you assigned when account was setup.
Password: Password you requested

Click here for step by step instructions on how to FTP using WSFTP

Transferring files from your computer to our servers and back involves using File Transfer Protocol (FTP). One of the best FTP tools we use for the PC is WSFTP. Mac users can use Fetch, which should already be on the system.

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This is usually attributed to the fact that the username or password is incorrectly entered or that the account may have been locked out due to more than 3 bad logon attempts.

If you can FTP, successfully connect, but get an "Access Denied" error:

Your account may need to be reset. Please contact us to do this.

If you cannot connect to the FTP server:

If you are on an NT server, your username and/or password is wrong.

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If the page is not displaying correctly is may be either a dns mis-configuration or the web server is not properly configured. Try pinging the server.

Click Start, run, type command then enter. Then type: ping www.yourdomain.com replacing the word yourdomain with the domain name your company has registered.
If you see a response similar to:

C:\>ping www.interweb-services.com

Pinging mail.interweb-services.com [216.138.84.3]

Reply from 65.248.126.18: bytes=32 time<10ms TTL=25
Reply from 65.248.126.18: bytes=32 time<10ms TTL=25
Reply from 65.248.126.18: bytes=32 time<10ms TTL=25
Reply from 65.248.126.18: bytes=32 time<10ms TTL=25

Ping statistics for 65.248.126.18:
Packets: Sent = 4, Received = 4, Lost = 0 (0%
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Then most likely the site's DNS is properly configured but the server may be unavailable. If the response says, "Times out" after entering this command then the server may be down. Sometimes servers go down for maintenance or an occasional reboot so try waiting 1-3 minutes and view the site again. If it still fails to appear, please email 911@yourpage.net. Include your name, number, domain name and a very brief explanation such as 'Site Down.'

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If you get this error:

It is most likely that you have a new account and have not uploaded any web pages to the server, or you do not have your default document named properly. The page that you would like to come up first (i.e. your home page) MUST be named either index.html, index.htm, or default.htm. If you are uploading an ASP script and would like to use it as the default page, it can be named index.asp or default.asp.

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For security purposes, we do not keep passwords on file. But we are able to change your password at your request. Simply use our password change form.

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To resolve this issue, try to Recalculate Hyperlinks on the Remote Server. To recalculate the hyperlinks on the remote server, follow these steps:

Establish an Internet connection.

Start Microsoft FrontPage, and then click Open Web on the File menu.

In the Folder name box, type the name of the Web (for example, http://www.mysite.com), and then click Open.

When prompted, type your user name and password.

When FrontPage finishes loading your Web, click Recalculate Hyperlinks on the Tools menu.

In the Recalculate Hyperlinks dialog box, click Yes.

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When i try to pull up an .asp page, it says, "Page cannot be displayed"/ASP doesn't work.

Only the E-Commerce plans support ASP pages. If you have purchased this plan and are experiencing this problem, please email us using the support form.

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Make sure that the filename of your home page is called one of the following:index.html, index.htm, index.asp, default.htm, default.asp

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